Backed by Afore CapitalThe post-checkout agentic customer relationship OS
An Ambassador for every customer.
AI that remembers every customer, gives better support, and drives more revenue. It works over iMessage, voice, and email — and brings in your team when it matters.
Live call · Solstice Athletica
00:42
“Your order ships today, and I've added your early-access link for the new collection you asked about.”
Solstice Athletica
Hi Maya, the Cloud Knit restock just landed — and your size is in. As an Icon member, early access is yours before anyone else. Want me to hold one?
Exactly — sage. Order placed, and your usual free express shipping is added. ✨
Delivered
Revenue influenced · this week
$18,420
12%Built by team from
The missed moment
Your systems knew everything. Nobody connected it.
Maya bought the Cloud Knit set 3 seasons running.
4,200 points expire in 14 days.
Asked about a size exchange. No reply yet.
Marathon is the week of March 12.
Your ambassador noticed.
It connected four signals and sent one perfectly timed message. The restock got reserved and the points got used. A loyal member felt known.
Hi Maya! Marathon week is coming up. Want me to use your expiring points toward the new training collection, and swap the size you asked about?
Reserved · $840 · Revenue attributed
No app to download
One ambassador, every channel.
It meets customers where they already are. It's the same memory and the same voice on every channel, all in sync with your team.
Good morning, Maya. Your size in the Cloud Knit just came back. Want me to grab one?
A little something, just for you
Your favorite legging is back in a new color — reserved in your size until Friday.
00:03Hi Maya, this is Alex from Solstice.
00:07Your order ships today, and the new drop opens for Icon members tomorrow.
Escalated to client advisor, with full context
- Member: Maya Chen · Icon
- Channels: iMessage, call, email
- Notes: Shopping for marathon training
How it works
From scattered data to lasting relationships.
Ambassadors plugs into the systems you already use and closes the loop on every customer.
- 01
Understand
Builds a living profile from your POS, CRM, loyalty and returns data, covering history, sizes and preferences.
- 02
Identify
Spots the moment that matters, like a restock, replenishment, size exchange or a loyalty member at risk.
- 03
Engage
Reaches out first with a personal recommendation over iMessage, voice or email.
- 04
Convert
The customer says yes, and the ambassador completes the purchase or exchange through your systems.
- 05
Resolve
Complex requests go to your team with full context, so nobody asks the customer to repeat themselves.
- 06
Improve
Approved human resolutions become new knowledge, so next time it's handled on its own.
The platform
Not a chatbot. A relationship and revenue engine.
Customer Brain
Persistent memory of preferences, purchases, behavior and loyalty.
Business Brain
Your offerings, policies, benefits and how things actually get done.
Revenue Opportunity Engine
Finds personal upsell, cross-sell, repeat purchase and renewal moments.
Autonomous Execution
Books, buys and applies rewards through your APIs and MCP integrations.
Human-in-the-Loop
Hands off to your team, or ours, with complete customer context.
Self-Improving
Learns from reviewed human resolutions so autonomy grows safely.
See every outcome
Track revenue, conversions, loyalty signals and handoff rates. Results are measured against a control group, so you only see revenue that wouldn't have happened anyway.
+$184k
Incremental revenue
+21%
Repeat rate lift
87%
Handled autonomously
Illustrative figures.
Ready for agent-to-agent
More and more, your customers' own AI agents will shop on their behalf. Ambassadors lets them discover offers, check benefits and complete actions with your brand, with the customer's permission.
personal_agent → request_offer(member: "maya", item: "cloud_knit")
ambassador → restock_confirmed · icon perks applied · confirm?
Make every customer feel known.
See Ambassadors work end to end with your own customer scenario.